Refunds / Returns

In the unusual case where there might be a problem with your order or if for some reason you are dissatisfied with your purchase, EYECANDY.DIRECT promises that there will be a 30 day guarantee for a full refund under the following conditions :

  • When you receive the glasses you will have 7 days to notify us at ´ [email protected] ‘ of any problems , stating the full details of the dissatisfaction and your order number.
  • You will then have a full 30 days to return the frames to the following address :

    Global Eyes International Ltd

    11 Stockwell Road

    London, SW9 9AU

  • The frames must be in their original condition, together with the case and cloth provided.
  • Upon receiving the frame, we will send you a confirmation email, informing you of the successful delivery.
  • Returns must be made at the client´s own cost and the postage will only be refunded where a customer wishes to exchange their glasses.
  • Proof of postage must always be kept in case it is lost in the post.
  • It may take up to 7 days for the refund to appear in your bank account.

- For EUROPE wide deliveries, you will have an extra 10 days ( ie. 40 days ) from first informing us by email, for the glasses to reach our Head Office.

Contact Us

Our Head Office is open from 9am to 5pm Monday to Friday.

Global Eyes International Ltd

11 Stockwell Road

London, SW9 9AU.

Co registration number - 10620388

The best way to contact us is through our email at [email protected] - Monday to Friday 9am to 5pm . We are not open at weekends or bank holidays.